Support
Phone, text, on-farm
or over the web.
Support for the life of the product, no matter the brand. In season you reach Haden directly; behind him is the ChDp technical team and the shared knowledge base from dealers across Western Canada and Deep Sand Technology in the US.
Troubleshooting
Phone or text first. Send a photo of the screen or the code. Most steering, correction and ISOBUS faults are sorted remotely.
On-farm service
If it needs hands on the machine, we come to you across southwest Saskatchewan. Faulty parts get swapped from stock where possible.
Training
Operator training in your cab at install, and refreshers before seeding or harvest for new hired help.
Firmware and licences
FJDynamics and PTx Trimble updates, licence activations and correction subscriptions handled for you.
Hours
Shop hours by appointment. The ChDp support line runs Monday to Friday 8 to 5 year-round and 7 AM to 7 PM, seven days a week, through seeding and harvest.
Network support
ChDp Ventures toll-free 1-877-307-6041. FJDynamics and PTx Trimble factory support escalated through the dealer network when needed.
GNSS status
When the lines wander, check the sky first.
Solar storms and GPS jamming cause dropouts that look like hardware faults. Geomagnetic activity at Kp 5 and above can interfere, Kp 7 and above causes WAAS dropouts and affects RTK, and Kp 9 can make GPS unusable for a while.
| Resource | What it tells you |
|---|---|
| ChDp GNSS status | Live aurora forecast, geomagnetic (Kp) level and atmospheric charts from NOAA and Trimble. |
| GPS jamming & interference monitor | Real-time map of GPS interference and jamming. |
| NOAA planetary K-index | The raw Kp index behind the forecasts. |
Our US partner
Two countries, one support bench.
DBS shares install procedures, firmware findings and support documentation with Deep Sand Technology, the FJDynamics autosteer specialist for the United States. A fix found in Oklahoma reaches Mankota the same week, and the other way round.